Roadside covers five mobile services: battery boost (including EV 12V), flat tire change with spare-swap or plug repair, non-destructive car lockout, gas/diesel/DEF fuel delivery, and winch recovery for ditches, snowbanks and soft ground. Each routes through the same phone line and gets the right rig for the call.
Core Services
Heavy and Recovery
Specialty Vehicles
Roadside Services
Related Help
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Coverage Areas
Outer Cities
Roadside Assistance
Stranded in Burnaby? Mobile Roadside Help Arrives 24/7
Battery dead in a parkade at dawn. Flat tire on Highway 1 at rush hour. Keys locked inside at a shopping mall. Empty fuel tank on a rural road. Stuck in mud after a spring thaw. One phone call reaches a mobile technician with the right tools.
- Answer 24 hours, 7 days
- Fix on-scene, no tow needed
- Burnaby and 5 surrounding cities
Most Common Call
Winter Freeze Kills Batteries, Burnaby Jump-Start Service Restores Them
Overnight cold snaps drain even healthy batteries. A car parked outside loses 30 to 50 percent of its cranking power when the thermometer drops below freezing. Downtown parkades, residential driveways, and long-term parking lots all see a surge of dead-battery calls between November and March. Burnaby Tow Truck sends a mobile boost rig that arrives in 25 to 45 minutes, connects the cables, tests the battery under load, and confirms the vehicle will start reliably the next morning. If the battery is at the end of its life, the technician advises replacement and can coordinate a tire change or other roadside service on the same visit.
Electric vehicles have a 12V auxiliary battery that powers the door locks and wakes the main pack. When that 12V dies, the car cannot unlock or charge. Tesla, Polestar, Rivian, Ford Lightning and other modern EVs all respond to the same boost procedure. Burnaby technicians trained in EV systems arrive with the correct connector and safety protocols. The boost itself is identical to a gas car, with no high-voltage risk. The phone operator confirms the vehicle make and model so the right equipment rolls on the rig from the start.
The Call-to-Fix Timeline
How Burnaby Roadside Assistance Works, Step by Step
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Phone line picks up
Live operator answers any hour. You describe the problem (battery, tire, lockout, fuel, stuck), your location, and vehicle type.
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Price and arrival window
Operator quotes the service cost and estimated arrival time before any technician is sent. After-hours surcharge disclosed if it applies.
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Mobile rig rolls out
Technician departs with boost pack, tire jack and spare, unlock tools, fuel containers, or winch depending on the call type.
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On-scene resolution
Battery boosted and load-tested, tire swapped or plugged, door unlocked without damage, fuel delivered, or vehicle extracted from soft ground. Receipt issued.
Burnaby Conditions
Seasonal Hazards on Local Roads, Roadside Towing Prepared
Winter freeze-thaw cycles weaken batteries and crack tires. Spring runoff softens road shoulders and ditches, trapping vehicles in mud. Pothole season after the thaw creates flat tires on major routes like Highway 1, Trans-Canada Hwy, Lougheed Hwy, Highway 7A, and Hastings St. Burnaby Tow Truck technicians carry boost equipment for cold-soak starts, tire repair kits for punctures and sidewall damage, and winch gear for soft-ground recovery. Each call routes through one phone number, and the operator sends the right rig for the job.
Lockouts and fuel emergencies happen year-round. Winter compounds the danger when drivers are exposed to wind and cold on highways. Stay in the vehicle if safe, activate hazard lights, and call (604) 227-3304. For collisions or unsafe-to-remain situations, 24/7 emergency response uses the same line. Soft-tool unlock service and mobile fuel delivery complete the roadside menu. All five services operate across the Burnaby service area and surrounding cities.
Five Services
Burnaby Roadside Assistance Menu, All on One Call
Battery boost, flat tire, car unlock, fuel delivery and winch recovery. Every call answered 24/7 across Burnaby and 5 surrounding cities. Tap a service to see methods, pricing and what the operator needs to know.
Battery Boost
Mobile jump-start for cars, trucks and EV 12V auxiliary batteries.
Learn moreFlat Tire Service
Spare swap, plug repair and run-flat assessment roadside.
Learn moreCar Lockout
Non-destructive door unlock when keys are inside the vehicle.
Learn moreFuel Delivery
Mobile gas, diesel and DEF drop on highways and city streets.
Learn moreWinch and Recovery
Ditch, snowbank and soft-ground extraction without a full tow.
Learn moreCommon questions
Burnaby Roadside Assistance FAQ
What is included, how the same rig handles boost-tire-lockout-fuel calls, billing structure, response windows and after-hours availability.
Yes. Burnaby Tow Truck operators carry roadside kits for boost packs, tire tools and torque wrenches, soft-tool unlock equipment, fuel containers and winches. Most calls resolve on scene without a tow. If a deeper issue is found, the operator can pivot to a flatbed on the same call.
Roadside service in British Columbia typically runs $80 to $150 per call, boost, tire change, unlock, fuel drop or winch, plus fuel cost when delivered. After-hours surcharge of $20 to $50 may apply between 10 PM and 6 AM. The phone operator quotes the full rate before sending the technician.
Burnaby core response runs 20 to 45 minutes; outer service cities like Surrey, New Westminster and Richmond run 30 to 60 minutes depending on staging. After-hours and storm conditions may extend the window. The phone operator confirms the ETA on the call before sending the rig.
Yes. Battery boost, flat tire, lockout, fuel delivery and winch recovery run 24/7. Highway response covers major arteries like Highway 1, Trans-Canada Hwy, Lougheed Hwy, Highway 7A, Hastings St any hour.
★★★★★
Subaru Outback dead 12V at minus-twenty-five in our driveway, school morning. Burnaby Tow Truck tech rolled up in 30 minutes, boosted clean, load-tested the battery and told me to plan a replacement.
Burnaby
★★★★★
Toyota RAV4 hit a pothole on a city arterial at 7 AM and lost pressure fast. Tech swapped the donut in fifteen minutes flat and gave me a list of.
Burnaby
★★★★★
Honda Pilot locked at a shopping centre with the keys inside and the kids tired in the back. Soft wedge, long-reach, doors open in under thirty minutes.
Vancouver
★★★★★
Subaru Forester ran dry on a highway heading to the next city. Burnaby Tow Truck fuel rig was there in 45 minutes with regular 87, engine fired up, the operator told me.
Coquitlam
Driver Resources
Roadside Guides, What to Do Before Help Arrives
Quick reference for the most common roadside emergencies. Battery dead, tire flat, locked out, fuel empty, or stuck in mud. Learn what to do while waiting for the mobile technician.
Stranded right now
Call (604) 227-3304 for Burnaby Roadside Assistance.
Battery dead in a parkade, flat tire on a highway, locked-in keys at a shopping centre, empty fuel tank on a major arterial, stuck in mud after a thaw. Burnaby Tow Truck sends a mobile technician any hour. Safety first: pull off the lane, turn on hazards, stay inside if traffic is heavy, and let the operator hear road noise to confirm your location.
Free quote and arrival time before any work begins. Pricing varies by location, time of day and conditions.